We get it — sometimes things don’t go as planned. If your FIBERS fit didn’t hit right, here’s how we handle it.
3-Day Return Window
You’ve got 3 days from the time your order is delivered to request a return.
To be eligible for a return:
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Item must be unworn, unused, and unwashed
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Tags must be intact
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Must be in the original packaging
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Keep your receipt or proof of purchase handy
How to Start a Return
Drop us an email at hello@fibers.online to get the process rolling.
Returns without prior approval won’t be accepted — so don’t skip the message!
Once approved, we’ll send you:
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A return label
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Instructions on where and how to ship it back
🔒 Please note: We’ll only share the return address once your request is approved.
Non-Returnable Items
Some items can’t be returned. These include:
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Custom-made or personalized pieces
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Sale or discounted items
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Gift cards
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Anything that’s been worn or washed
Not sure if your item qualifies? Just ping us — we’ll let you know.
Damaged or Wrong Item?
Check your order as soon as it arrives. If something’s broken, defective, or just not what you ordered — email us right away at hello@fibers.online with:
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Your order ID
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A few photos of the issue
We’ll sort it out fast — always.
Exchanges
Need a different size or color? No problem.
Here’s the quickest way:
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Return the item as per the steps above
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Once approved, place a fresh order for the new size or color you want
Simple and smooth.
EU Cooling-Off Period
If you’re based in the EU, you’re entitled to a 14-day cooling-off period.
You can cancel or return your order within 14 days of delivery — no reason needed.
Just make sure the item is:
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Unused, with tags
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In original packaging
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we’ll let you know if it’s approved.
If yes:
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We’ll process a refund to your original payment method
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It may take up to 10 business days to reflect in your account
Still waiting after 15 days? Email us at hello@fibers.online
Need Help?
We’re here to make things right.
Drop us a line at hello@fibers.online — fast replies, no stress.
