We get it — sometimes things don’t go as planned. If your FIBÉRE fit didn’t hit right, here’s how we handle it.
3-Day Return Window
You’ve got 3 days from the time your order lands to request a return.
To be eligible:
- Item must be unworn, unused, unwashed.
- Tags must be intact.
- Original packaging only.
Keep your receipt or proof of purchase handy.
How to Start a Return
Drop us an email at hello@fibers.online to get the process rolling.
Returns without prior approval won’t be accepted — so don’t skip the DM!
We’ll share:
A return label
Where and how to ship it back
Please note: We’ll share the return address once your request is approved.
Damaged or Wrong Item?
Check your order when it lands. If something’s broken, defective, or just plain wrong — email us ASAP at hello@fibers.online with your order ID and a couple of pics.
We’ll sort it fast. Always.
Non-Returnable Items
Some things just can’t come back. That includes:
- Custom-made pieces
- Sale items
- Gift cards
- Anything worn or washed
Not sure? Ping us and we’ll let you know.
Exchanges
Want a different size or color? The fastest way:
- Return the item
- Place a fresh order once your return is accepted
Simple and smooth.
EU Cooling-Off Period
If you’re in the EU, you’ve got 14 days to cancel or return — no reason needed. Same deal: item must be unused, with tags, in OG packaging. Proof of purchase required.
Refunds
Once we receive and check your return, we’ll let you know if it’s approved.
If yes:
- Refunds go to your original payment method
- Might take up to 10 business days to reflect
- Still waiting after 15 days? Email hello@fibers.online
Need Help?
Always here to make things right.
Ping us at hello@fibers.online — fast replies, no stress.
